Guest Booking and Occupancy Policy

These terms and conditions are provided to protect you and other guests while enjoying Surfers Beach Holiday Apartments superb accommodation and facilities. Please feel free to contact our reception if you have any concerns or questions.


Check-In / Check-Out
Surfers Beach Holiday Apartments Guest Terms and Conditions Our normal Check-in times are 2pm, with earlier times as subject to availability.
Surfers Beach Holiday Apartments Guest Terms and Conditions Check out is by 10am.
Surfers Beach Holiday Apartments Guest Terms and Conditions Office hours are Mon – Fri 9.00 am – 5.00 pm.  Weekends by arrangement.
Surfers Beach Holiday Apartments Guest Terms and Conditions Late check out is subject to availability; fee may apply.

Booking and Occupancy Policy

As you stay at Surfers Beach Holiday Apartments you agree to abide by the following guidelines:
Surfers Beach Holiday Apartments Guest Terms and Conditions  1. Minimum NON-REFUNDABLE deposit of $300 is required to secure reservation
Surfers Beach Holiday Apartments Guest Terms and Conditions  2. CANCELLATIONS & REFUNDS. – In the event of the Guest desiring to cancel the booking, the deposit is NON-REFUNDABLE.; however, IF the apartment is re-let for the total period of the original booking, then a partial refund will be granted, less an administration fee of $100 will be deducted from the deposit held before the remainder is refunded.  NOTE: The administration fee covers the cost of processing the booking, receipting and banking the money, cancelling the booking from the system,  readvertising the vacancy, completing the refund transaction, mailing the refund transaction and meeting bank charges.
Surfers Beach Holiday Apartments Guest Terms and Conditions  3. Charges must be paid by cash or credit card before occupancy commences.
Surfers Beach Holiday Apartments Guest Terms and Conditions  4. Occupancy starts and finishes on the dates shown on the receipt.
Surfers Beach Holiday Apartments Guest Terms and Conditions  5. The Guest will be liable for payment of any charges incurred by any Guest together with all replacements and necessary costs for any damage or loss to the apartment and its contents or the Body Corporate property caused by any Guest.
Surfers Beach Holiday Apartments Guest Terms and Conditions  6. The apartment must not be used for any unlawful purpose, immediate eviction will apply.
Surfers Beach Holiday Apartments Guest Terms and Conditions  7. Guests must only park cars in the designated areas.
Surfers Beach Holiday Apartments Guest Terms and Conditions  8. Only the number of people shown on the guest registration/booking slip/ confirmation may stay in the apartment overnight.
Surfers Beach Holiday Apartments Guest Terms and Conditions  9. No animals or pets are to be brought onto the complex.
Surfers Beach Holiday Apartments Guest Terms and Conditions  10. Neither the Body Corporate, the Manager nor the apartment owner is liable for any damage or loss of property which a Guest may sustain while on the complex.
Surfers Beach Holiday Apartments Guest Terms and Conditions  11. The by-laws, rules and regulations of the complex and any reasonable direction of the Manager must be complied with. The apartment must be vacated if after receiving a warning, any Guest fails to comply. Any Guests entering pool area after hours will be asked to leave.
Surfers Beach Holiday Apartments Guest Terms and Conditions  12. There is no refund for early departure.
Surfers Beach Holiday Apartments Guest Terms and Conditions  13. The Manager may inspect the apartment at any time with reasonable notice and at any time without notice if the Manager is of the opinion that there has been a breach of these conditions.
Surfers Beach Holiday Apartments Guest Terms and Conditions  14. The Manager and the apartment owner are not responsible for any misdescription of the apartment.
Surfers Beach Holiday Apartments Guest Terms and Conditions  15. Management and or their respective representatives, reserve the right to enter your apartment for servicing, maintenance repairs and inspections.
Surfers Beach Holiday Apartments Guest Terms and Conditions  16. Foul language will not be tolerated at any time
Surfers Beach Holiday Apartments Guest Terms and Conditions  17. The Guest authorises the manager to charge any credit card for any loss, damage or monetary contribution for which any Guest is liable under this document or otherwise.
Surfers Beach Holiday Apartments Guest Terms and Conditions  18. If the occupancy ends or is terminated, the Guest must immediately vacate the apartment. The Manager is authorised to do whatever is required to enforce the eviction of any Guest and removal of Guests property.  Additional security required will be at the cost to the occupier of the apartment.
Surfers Beach Holiday Apartments Guest Terms and Conditions  19. Bookings are held subject to the owner’s approval.  While the manager will use their best endeavours to offer alternative accommodation if the owner withdraws the apartment, the Office of Fair Trading does not prevent an owner from withdrawing property that is subject to a confirmed booking.
Surfers Beach Holiday Apartments Guest Terms and Conditions  20. The apartment is to be left in a clean and tidy condition; including dishes washed, dried & returned to cupboards and rubbish removed to the resorts bins.  Additional cleaning charges apply for these services and for any extraordinary cleaning required.
Surfers Beach Holiday Apartments Guest Terms and Conditions  21. YOU AGREE TO YOUR CREDIT CARD NUMBER BEING HELD ON FILE & A $400
PRE-AUTHORISATION BEING PROCESSED; AS A BOND. DEBIT CARD IS NOT SUITABLE FOR THIS.
IF NO CREDIT CARD; A $400.00 CASH BOND is required and may be held up to 48 hours after departure and will then be forwarded to the supplied mailing address by Trust account cheque.
Surfers Beach Holiday Apartments Guest Terms and Conditions  22. You agree to allow Surfers Beach Holiday Apartments, to charge your Credit Card or deduct from your Bond, the cost of extraordinary cleaning; as listed above, lost Keys AND/OR any breakages and / or damages caused during our stay.
You will be provided with 2 set of keys, should any set be lost a replacement fee of $220 will apply.
Surfers Beach Holiday Apartments Guest Terms and Conditions  23. NO SMOKING INSIDE APARTMENTS: a deodorising fee of $180.00 will apply .
Smoking on balconies with sliding glass doors open is considered as smoking inside the apartment.

Group Booking Policy

Please thoroughly read our Group booking ‘Terms & Conditions’ listed below; as they apply to this accommodation quote and may / may not suit your groups requirements.

The following details apply to ALL group bookings accepted here at Surfers Beach Holiday Apartments

Surfers Beach Holiday Apartments Guest Terms and Conditions Maximum of SIX guests per apartment – unless otherwise arranged with management
Surfers Beach Holiday Apartments Guest Terms and Conditions There must be at least ONE  parent or teacher sleeping in EACH  apartment booked, and they must be responsible for the behaviour & supervision of all occupants in their apartment.
Surfers Beach Holiday Apartments Guest Terms and Conditions All deposits are due 6 months prior to arrival. Your deposit/s of AUD ….. would be due by …………
Surfers Beach Holiday Apartments Guest Terms and Conditions No apartments will be held without a AUD 500 (non-refundable) deposit – per apartment booked.
Surfers Beach Holiday Apartments Guest Terms and Conditions No decrease on the number of apartments booked, after deposit/s paid
Surfers Beach Holiday Apartments Guest Terms and Conditions No date changes after deposits paid.
Surfers Beach Holiday Apartments Guest Terms and Conditions Deposits cannot be transferred to other bookings.
Surfers Beach Holiday Apartments Guest Terms and Conditions Balance of accommodation payment must be paid in full 30 days prior to arrival. Your balance of AU ……. would be due by ……..
Surfers Beach Holiday Apartments Guest Terms and Conditions A CREDIT CARD (not debit card) Pre-authorisation of AUD 400 PER apartment booked, will be required on check in. No apartment keys will be realeased until this is processed on arrival day.
Surfers Beach Holiday Apartments Guest Terms and Conditions Group leaders must supervise all members of their group, including parents.
Surfers Beach Holiday Apartments Guest Terms and Conditions Group leaders must ensure the house rules are adhered to by all persons in their group.
Surfers Beach Holiday Apartments Guest Terms and Conditions Bedding configuration requirements must be to us 14 days prior to arrival or default configuration accepted; 1 x KB, 4 x SB.
Surfers Beach Holiday Apartments Guest Terms and Conditions ONLY registered guests are permitted to access & use the complex.
(Our facilities are for the use of our Tenants, Residents& registered holiday guests ONLY); we cannot cater for the ‘remainder’ of your group (including parents) staying elsewhere.